Privacy policy

Last Updated: June 19, 2025

Your Privacy Matters to Us

At Snowtox, your trust is the foundation of everything we do. When you explore our website, purchase a product, or interact with our customer care team, we collect certain information to help serve you better. This Privacy Policy explains exactly how we gather, use, store, and share your information, and more importantly, how we protect it. We believe that your privacy is not optional, and we treat your data with the respect it deserves. Transparency is central to our relationship with you, and we want you to feel confident and secure while engaging with us online or offline. Rest assured, we do not sell or rent your personal data to advertisers or marketing agencies.

 

### Messaging Terms & Privacy (SMS)

By subscribing to Snowtox SMS notifications, you agree to receive recurring automated promotional and informational text messages from Snowtox at the phone number provided. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP, or get help by replying HELP.

In addition, you agree to our Messaging Terms and Messaging Privacy Policy:
- Messaging Terms: https://terms.pscr.pt/legal/shop/acp5ha-md/terms_of_service  
- Messaging Privacy Policy: https://terms.pscr.pt/legal/shop/acp5ha-md/privacy_policy

Quick Summary:

  • We collect data only to improve your experience with us.
  • We do not sell your information to advertisers.
  • We use strong security practices to protect your data.

What Information We Collect and Why

When you interact with Snowtox—whether you’re browsing our website, placing an order, or contacting support—we may collect information that helps us personalize your experience, complete your order efficiently, and continue improving our services. We gather both personally identifiable information and technical data to ensure a smooth, user-friendly experience. This includes any details you enter on forms, share during chats, or provide during checkout. In addition, we use cookies and tools to learn how visitors interact with our site, which helps us detect bugs, optimize performance, and enhance your experience over time.

Personal details you provide directly:

  • Full name, email address, and phone number
  • Shipping and billing address
  • Payment information (securely handled via trusted processors like Stripe or PayPal)
  • Preferences, skincare goals, or feedback you choose to share

Technical data collected automatically:

  • IP address, device type, and browser
  • Pages visited, time spent, and site activity
  • Cookies and tracking pixels (more on this below)

How We Use the Information

We use the information we collect to fulfill your requests, personalize your shopping journey, and make our products and services better for everyone. If you place an order, your contact and payment information allow us to process and deliver your purchase. If you reach out to our team, your submitted details help us respond accurately and promptly. Additionally, we may use aggregated, non-identifiable user data to monitor website activity, analyze patterns, and improve the way our site functions for future visitors. Your privacy is always respected, and every action taken with your data is solely for improving your experience with Snowtox.

We may use your information to:

  • Process and ship your orders accurately
  • Send order confirmations, shipping updates, and customer support responses
  • Offer skincare tips, updates, and promotions (only with your consent)
  • Analyze website traffic and shopping behavior to improve user experience
  • Ensure site security and protect against unauthorized activity

When You Hear From Us (and Why)

When you submit a form, sign up for an email list, place an order, or communicate with us in any way, you’re giving us permission to reach out in response. These communications may come through email, SMS, or phone calls. In some cases, we may use automated technology to ensure fast, accurate responses, but we never use robocalls or spam marketing tactics. If you prefer not to be contacted, you can opt out at any time. We respect your communication preferences and provide a simple way to adjust them in every message we send.

You agree that:

  • We may follow up by email, SMS, or phone, based on your interest
  • Some communications may be automated for speed and efficiency
  • No purchase is required to receive information or support

Who We Share Your Info With (and Who We Don’t)

We do not sell, rent, or trade your personal information with unrelated third parties. However, to fulfill your order and provide seamless service, we may share certain information with trusted service providers. These include payment processors, shipping partners, IT service firms, and marketing email platforms we use internally. All third parties are contractually bound to keep your data confidential and to use it strictly for delivering the Snowtox experience. In rare legal situations (such as court orders or compliance audits), we may be required by law to share specific details with authorities.

Your data may be shared:

  • With trusted partners to help fulfill your request
  • Only if required by law (court orders or investigations)
  • Never with unrelated third parties for advertising

How We Keep Your Info Safe

Protecting your personal information is a responsibility we take seriously. We implement secure server environments, encrypted connections, and role-based access protocols that restrict internal visibility of customer data. Our systems are regularly updated to patch vulnerabilities, and we continuously monitor activity to detect suspicious behavior. Only authorized team members have access to sensitive information, and we train our staff on data privacy best practices. Though no system is completely immune to threats, our layered protection strategy helps minimize risk and ensure your data remains in good hands.

Our protection methods include:

  • Secure servers and encrypted connections
  • Limited internal access to customer data
  • Continuous system updates and monitoring

Your Rights and Choices

We believe you should have full control over your data. At any time, you can choose to opt out of email updates, request a copy of your information, or ask us to remove it from our systems. While we may need to keep some details to comply with legal or transactional records (such as order history or invoices), we aim to honor deletion requests as fully as possible. To make a request, just send an email to our team and we’ll respond within a reasonable timeframe, usually 5–7 business days.

You can:

  • Opt out of marketing messages at any time
  • Request to see what data we have on file
  • Ask us to delete your information (unless legally required to keep it)

Cookies and Tracking

To improve your experience on our website, we use cookies—small files stored on your browser that help us remember your preferences and understand how visitors move through our site. Cookies allow our site to load faster, remember your login status, and display relevant products. We also use tracking tools such as Google Analytics to learn more about user behavior, page performance, and traffic sources. You can disable cookies through your browser settings at any time, although this may limit certain site features.

Cookies help us:

  • Remember your preferences
  • Measure website traffic (e.g., via Google Analytics)
  • Improve performance and user experience

Privacy for Children Under 13

Snowtox does not knowingly collect personal information from children under the age of 13. Our website and services are directed to adults. If you are under 13, please do not provide any information on our site or through our services. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will promptly delete that information. Parents or guardians who believe their child may have provided us with information can contact us anytime to review or request deletion of such data.

Third-Party Links

Occasionally, we may include links to third-party services—like payment providers or social media pages—on our website. While we aim to work with trusted providers only, we are not responsible for how other websites handle your information. We encourage you to review the privacy policies on any external sites you visit through our links, especially before submitting any personal details.

Please note:

  • We’re not responsible for third-party sites we link to
  • Always review their privacy policies before submitting info

Policy Updates

Our Privacy Policy may be updated occasionally to reflect changes in services, technology, or applicable regulations. When that happens, the new version will be posted here with the updated date. We recommend checking back periodically to stay informed about how your data is being handled.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or if you wish to make a request regarding your information, we’d love to hear from you.

Snowtox Privacy Team
Email: info@snowtox.com

Mailing Address: 200A Glen Cove Road, Carle Place, NY, 11514, USA